01
Smart access & security
Installation, fault diagnosis and repair support for digital door locks, video doorbells, video door phones and connected access products.
Pan-India field service operations
After-sales service that protects your brand.
Installation, repair and maintenance for IoT products, smart security, CCTV, digital door locks, video doorbells and small appliances—delivered through a trained nationwide field network and a multilingual service desk.
Service NetworkPAN-INDIA COVERAGE
6,000+TOTAL PIN CODES
300+CITIES
Tier 1–3MARKET REACH
22,000+Monthly service calls
5 lakh+Products serviced
4.8 / 5Average customer rating
78+Business partners served
Our capabilities
Complete service support across the product lifecycle.
We work as an extension of OEMs, consumer brands, distributors and technology companies—bringing control, visibility and care to every customer interaction.
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CCTV & surveillance
Site installation, configuration, troubleshooting and maintenance for residential and commercial surveillance systems.
03
IoT & connected products
On-ground deployment and technical support for connected devices requiring reliable last-mile service execution.
04
Small appliances
Installation and fault-repair coordination through trained technicians, controlled service processes and customer communication.
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Preventive maintenance
Planned visits, health checks, corrective action and reporting to improve product uptime and reduce repeat complaints.
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Managed after-sales operations
End-to-end ticket ownership from appointment fixing and technician dispatch to closure validation, feedback and dashboards.
Customer communication
Regional reach. One service standard.
Our multilingual backend team coordinates customers, field resources and partners with empathy, clarity and disciplined follow-through.
HindiEnglishPunjabiBengaliMarathiGujaratiTamilTeluguKannada
Built to scale
A flexible network for demanding service programmes.
1
Trained technicians and carpenters
The right field skill for electronic products as well as door-lock fitting, alignment and finishing.
2
Central coordination
A dedicated backend team manages appointment adherence, escalations, closures and customer updates.
3
Partner-specific programmes
Service workflows, training, reporting and escalation matrices configured around each client's operating model.
Enterprise partnership
Clear ownership from pilot design to national scale.
Global brands need more than technician reach. They need accountable governance, consistent customer experience and operating visibility.
What your leadership team can expect
A central service owner coordinates field execution, customer communication, escalations and performance reviews across regions.
01
Single operating cadence
Defined owners, review rhythm and escalation paths from launch through steady-state operations.
02
Decision-ready reporting
Visibility into ageing, closures, repeat cases, customer feedback and regional performance.
03
Brand experience control
Product training, visit protocols, closure evidence, call audits and customer feedback reinforce your service standards.
Coverage and capacityCity mapping, technician readiness and plans for peak demand.
SLA and KPI frameworkTargets, measurement rules, escalation levels and review frequency aligned before launch.
Systems and dataTicket hand-offs, reporting fields, evidence requirements and secure information flow.
Quality governanceTraining, technician scoring, VOC, audits and corrective actions.
Parts and logisticsRegional inventory needs, forward movement, returns and reconciliation.
Commercial alignmentScope, volume assumptions, service model and change-control process.
PHASE 1
Scope and map
Products, volumes, service geography, SOPs and success measures.
PHASE 2
Pilot
Focused rollout to validate training, workflow, reporting and customer response.
PHASE 3
Scale
Controlled expansion with technician readiness and regional governance.
PHASE 4
Improve
VOC, root-cause reviews and performance actions strengthen outcomes.
SOP-led execution
Every ticket follows a controlled journey.
Our standard operating process creates accountability at every hand-off while keeping the end customer informed.
01 • INTAKE
Ticket validation
Product, location, warranty, issue and serviceability details checked before assignment.
02 • CONNECT
Appointment fixing
Customer contacted in the preferred language and a suitable visit slot confirmed.
03 • EXECUTE
Skilled field visit
Technician follows product checklist, diagnosis steps and professional conduct standards.
04 • ASSURE
Closure validation
Work evidence, product testing and customer confirmation captured before closure.
05 • IMPROVE
VOC and reporting
Feedback, repeat cases, ageing and root causes reviewed for continuous improvement.
Why DazzlEdge
Operational depth with a customer-first mindset.
Led by professionals with experience across telecom, consumer durables, engineering and service operations.
✓
Certified field capability
We onboard, train and certify technicians, then use technician scoring and retraining to maintain service quality across regions.
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Scalable nationwide coverage
A growing network across 300+ cities and approximately 6,000 serviceable pin codes, including Tier 1, Tier 2 and Tier 3 markets.
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VOC-led quality control
A dedicated Voice of Customer team, post-service feedback and call audits help identify service issues early.
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Support for critical cases
Access-critical readiness and technician coordination support urgent and late-hour service requirements.
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Logistics and inventory support
Regional inventory staging plus forward and reverse logistics help partners manage parts, products and replacements.
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Peak-demand readiness
Advance volume planning, technician readiness tracking and backend coordination protect service levels during demand spikes.
Customer proof
Service performance reflected in customer feedback.
Our February 2026 business profile reports sustained customer validation across a growing national service footprint.
6,000+Video testimonials
7,000+Customer reviews
4.8 starsConsistent customer rating
11+Industry accolades
Start a conversation
Looking for a dependable pan-India service partner?
Tell us about your products, service locations and expected volumes. Our team will review the requirement and connect with you.
Email: cso@dazzledge.com
Office: Plot No. D-190, Industrial Area, Phase 8B, SAS Nagar, Mohali, Punjab